(RH not aware of the issue.........yet)
We paid for a 5.1 surround sound pre wire.
We had many many many conversations with Michael from Guardian about the Bose system we have and how it will all work.
We were told.......YUP it's gonna work, it will be compatible.
More than once we were told this!!
Been in the house 5 days......and I STILL have to walk into the study to change the channel on the TV in the living room!! See the TV components are hidden in the study NOT next to the TV and we need the surround sound to work in order to use this special RF remote that works through walls...In the meantime I have to get up and walk over to the study to change the channel.
DVR you ask..............that's funny try fast forwarding from another room guessing because you can't see the TV..LOL
We set up our Bose surround and went to hook up the sub woofer and all the connections are NOT there!!
We call Guardian, they have been playing the back stepping game for 3 days!!
Apparently this is NOT their problem, but he is willing to give up some free speaker wires that we can fish through the walls ourselves! WHAT??
If a tech comes out it will cost us money?????????????????????????
Oh no you didn't!!
See her lies the problem, this is hubby's area.....and he has been making the phone calls NOT me.......
Hubby now wants ME to take over the issue.............of course he does..........LOL
Today I will call my PM and ask how I should handle this.......RH doesn't know yet and I am sure they won't be pleased either.....
I'll let ya know!
Update already...........to the above post
I just love my PM!
He truly rocks!
I text him this AM about my Guardian issues!
He calls me back within an hour!
Tells me he already spoke to Guardian and told them "Do what the customer wants"....!!
Says I should be hearing from Guardian and it will be fixed correctly at no fee.
10 minutes later, Guardian calls to set up an appointment to come out and fix the problem!
PM you are the best!!
RH my PM's get stuff done and at the end of every issue I have had they make it right every every time!!!